ADA ACCESS AND ACCOMMODATIONS (subject to updates)
We want to make sure that all music lovers have access to the Sueños experience!
1. Getting There
All Chicago Transit Authority bus lines and most rail stations are accessible. Visit www.transitchicago.com/accessibility to find out more about accessible services from CTA.
Parking is not available on the Festival grounds. The Millennium Park Garage on Columbus between Monroe & Randolph, the East Monroe Street Underground Garage at Monroe & Columbus, and the Grant Park Underground Garage entrances located at Michigan at Madison and Michigan at Randolph are all fully accessible. Vehicles must have a valid parking pass for the designated lot. A state-issued placard / license plate required to park in accessible parking spaces.
We will have an ADA drop-off on Ida B. Wells near the fountain. It will be marked by a sign with the ADA Compliant Wheelchair symbol. Once you are on the curb look for the ADA lanes at the entry gates to avoid longer lines.
2. Accessible Festival Entrance
We offer an Accessible pick-up and drop-off location along Ida B Wells, near the fountain. The accessible pick-up and drop-off location and accessible route to the main festival entrance will be marked with the international symbol of access (ISA).
3. ADA Accessibility Center (“Access Center”)
The Accessibility Center is in the Guest Services Tent located on the corner of Balbo and Columbus, inside the festival.
Our Access Center services include, but are not limited to:
- Answers to questions specific to the Accessibility Program
- Information relevant to our patrons with disabilities
- Requests for accessibility viewing and ASL area wristbands
- Power outlets for recharging powered mobility devices
- Programming information in large print
4. Wristbands and Accessible Viewing Areas
All tickets to the Festival are general admission, purchasing an additional accessible ticket is not necessary.
Upon arrival, please visit the Access Center for information on the accessibility wristband program. Patrons with mobility impairments or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.
Note: the wristband does not guarantee a spot in these areas. Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform. Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.
Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Please visit the Access Center for a map of the festival grounds or the map on the official Festival app to see the designated accessible viewing locations.
5. Patrons with Mobility Limitations
The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.
The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.
Accessible portable toilets are available at the ends of each bank of portable toilets throughout the Festival venue. as well as one at the Access Center.
6. American Sign Language (ASL) Interpreted Performances
The Festival provides many American Sign Language (ASL) interpreted music performances for patrons who are Deaf or Hard of Hearing. Please email email@example.com to request a specific performance be interpreted. We ask that you make a request no later than March 21, 2023 to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted.
A schedule of interpreted performances will be posted on the festival website’s Schedule page as it gets closer to the festival.
7. Special Dietary Needs and Prescription Medicine
Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed.
Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival. Please email firstname.lastname@example.org any additional questions.
8. Service Animals
Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual with a disability, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal or you can request the form in advance from email@example.com. Please enter through the accessible lane at either entrance.
9. Have Questions About Our ADA Access & Accommodations?
For any questions, please email firstname.lastname@example.org.