Suenos Music Festival

Sueños Festival Help Center

• Lineup & Schedule

  • What are the scheduled set times?
  • Who is performing?

• Allowed & Prohibited Items

  • What items are allowed & prohibited?
  • What is the bag policy?

• Health, Safety & Security

  • Sueños Festival Entry Policy
  • Safety at Sueños Festival
  • Help, I bought a ticket and I tested positive for COVID-19. Can I get a refund?

• Accessibility

  • Is ASL provided for musical performances?
  • Where can I charge my power wheelchair?
  • Can I bring a service animal?
  • Special Dietary Needs and Prescription Medicine
  • How do I gain access to the Accessible Viewing Areas?
  • Accessibile Festival Entrances

  See all 9 articles

• Getting Here & Getting Home

  • When is the festival?
  • How do I get to the festival?
  • What hotels do you recommend I stay at?
  • What are the nearest airports to travel to?

• General Info

  • Where is the festival located?
  • Where is the lost & found?
  • Is there a current map of the festival grounds at Grant Park?
  • Can I leave and re-enter on the same day?
  • What time does the festival start?
  • Do you have lockers available to rent?

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• Passes

  • Ticketmaster Verified Exchange FAQs
  • How do I sign into my Front Gate Tickets account?
  • How can I change my shipping address on my order?
  • Will there be single day passes?
  • Can I cancel my waitlist request if I change my mind?
  • Once I’m on the waitlist, when will waitlist passes be offered?

  See all 20 articles

• Contact Us

  • Be Part of the Festival
  • How do I contact the festival?
  • I'm an artist. How can I play the festival?