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What ADA and Accessibility accommodations are available?

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ADA ACCESS AND ACCOMMODATIONS (subject to updates)
We want to make sure that all music lovers enjoy the Sueños experience! Click a short-cut or scroll down to each topic below:

Getting There: ADA Parking & Entry

Public Transportation

All Chicago Transit Authority bus lines and most rail stations are accessible. Visit www.transitchicago.com/accessibility to find out more about accessible services from CTA.

Parking

Parking is not available on the Festival grounds. The Millennium Park Garage on Columbus between Monroe & Randolph, the East Monroe Street Underground Garage at Monroe & Columbus, and the Grant Park Underground Garage entrances located at Michigan at Madison and Michigan at Randolph are all fully accessible. Vehicles must have a valid parking pass for the designated lot. A state-issued placard / license plate required to park in accessible parking spaces. 

Pick-Up/Drop-Off Location

The ADA Drop Off is located at the corner of Michigan Ave and E Balboa Drive.

Accessible Festival Entrance

There are specially designated lanes at the Festival entrances for patrons in need of accommodations. Look for the signs with the international symbol of access above the accessible entrance lanes or ask a staff member to direct you to the lanes.

ADA Accessibility Center (“Access Center”)

The Access Center will be located on the corner of Ida B Wells and Columbus, inside the Festival. Please look for the Guest Services signage.
Our Access Center services include, but are not limited to:

  • Answers to questions specific to the Accessibility Program
  • Information relevant to our patrons in need of accommodations
  • Requests for accessibility wristbands
  • Power outlets for recharging powered mobility devices
  • Programming information in large print and braille for reference
  • Assisted Listening Devices (ALDs)
  • ASL list of performances and registration

Accessible Viewing Areas

All tickets to the Festival are general admission, purchasing a separate accessible ticket is not necessary.

Upon arrival, please visit the Access Center for information on the accessible viewing areas. Patrons in need of mobility accommodations or Deaf/Hard of Hearing patrons can request an accessibility wristband at the Access Center. This wristband is to show Festival staff that the patron plus one companion is eligible to enter the accessible viewing areas or the Deaf and Hard of Hearing areas. The accessibility wristband is non-transferable.

Signage will be placed at the Festival identifying all viewing areas for patrons with mobility limitations and patrons who are Deaf / Hard of Hearing. Accessible viewing areas are marked with the International Symbol of Access on the Festival Map. To see the designated accessible viewing locations, please visit the Access Center for a map of the festival grounds or visit the map on the Festival help center.

Viewing Area Wristband Policies

  • ADA wristbands to access ADA seated viewing platforms and ASL viewing areas are good for the whole weekend.
  • Do NOT remove your wristband for the entire duration of the event. If your ADA wristband is damaged or removed, it can be replaced at the Access Center.
  • One companion wristband will be issued for each accessible guest.
  • If an accessible guest wants to switch their companion, please bring the old companion wristband to the Access Center to be reissued.
  • Accessibility Program wristbands to access Accessible seated viewing platforms and Deaf / Hard of Hearing viewing areas are good for the whole weekend.
  • One companion will be admitted with each guest with an accessible viewing area wristband.
  • If a guest wants to switch their companion, please notify a guest services representative.
  • All festival attendees must have an event ticket for admission into the Festival
  • ADA wristband does not guarantee a spot in the viewing areas
  • Please note that both viewing areas have a limited capacity and are available on a first-come, first-served basis. We cannot save or reserve seats or areas on the platform.
  • Once it’s determined that an accessible viewing area is filled to capacity (including adequate aisle space for entering and exiting the area), the area will not be available for additional entry.

Can I bring a companion to assist me

A companion is welcome at Suenos Music Festival, but all festival attendees must purchase a festival ticket to enter. If you have any other questions or need anything else we will have staff available on-site at the Accessibility Center located by the main Festival entrance gate.

Can I bring a companion to assist me

A companion is welcome at Suenos Music Festival, but all festival attendees must purchase a festival ticket to enter. If you have any other questions or need anything else we will have staff available on-site at the Accessibility Center located by the main Festival entrance gate.

Wheelchair Accessibility & Other Powered Mobility Devices

The Festival is wheelchair accessible but is a large venue with great distances between activities and attractions. It is outdoors and across city streets and pathways. Some travel is over natural terrain and terrain designed for motor vehicles. If it should rain, there could be mud.

The Festival does not provide personal care, golf cart rides, or push service of any kind or wheelchairs for rent or loan. Wheelchairs, power wheelchairs, and three or four-wheeled scooters are allowed only for use by patrons in need of mobility accommodations. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Powered wheelchairs may also be charged at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20-amp circuit.

Accessible Restrooms

Accessible portable toilets are available at each bank of portable toilets throughout the Festival venue. Accessible restrooms may also be available near the accessible viewing platforms. Please visit the Access Center for a map of the festival grounds or the map on the official Festival help center to see the designated accessible restrooms.

 

American Sign Language (ASL) Interpreted Performances & Other Accessible Services

The Festival provides American Sign Language (ASL) interpreted music performances for certain performances. Please fill out the effective communication request form to request a specific performance be interpreted.
We ask that you make a request no later than April 24, 2025 to allow adequate time to prepare. We will make every effort to accommodate, but cannot guarantee, requests not timely submitted.
For effective communication (ASL), guided tours, assisted listening devices (ALD) requests, fill out this Request Form

View the schedule of interpreted performances. 

Special Dietary Needs and Prescription Medicine

Outside food and drinks are not allowed inside the Festival, but if a patron has special medical dietary restrictions, items will be allowed. Email access@suenosmusicfestival.com for more information.

Patrons are allowed to bring their medically necessary materials and medications into the Festival, provided that all medicine has a prescription label with the patron’s name. Our personnel at the entry gates will verify the contents of any medically necessary materials. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal, which is located at the medical tent. Please see the official Festival map for the location of the medical tent. Please do not dispose of these items in other trash bins at the Festival.

Service Animals

Pets are not allowed within the Festival grounds. However, miniature horses and dogs, which have been trained to provide assistance to an individual as an official service animal, are welcome. If accompanied by a service animal, you will be provided a Patron Notice of Responsibility for a Service Animal. Please enter through the accessible lane at either entrance.

Have Questions About Our ADA Access & Accommodations?

For any questions, please email: access@suenosmusicfestival.com. For effective communication (ASL), guided tours, assisted listening devices (ALD) requests, fill out this Request Form.

 






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