General

Lineup & Schedule

• What are the scheduled set times?
• Who is performing?

Allowed & Prohibited Items

• What items are allowed & prohibited?
• What is the bag policy?

Health, Safety & Security

• Sueños Festival Entry Policy
• Safety at Sueños Festival
• Help, I bought a ticket and I tested positive for COVID-19. Can I get a refund?

Accessibility

• Is ASL provided for musical performances?
• Where can I charge my power wheelchair?
• Can I bring a service animal?
• Special Dietary Needs and Prescription Medicine
• How do I gain access to the Accessible Viewing Areas?
• Accessibile Festival Entrances

See all 9 articles

Getting Here & Getting Home

• When is the festival?
• How do I get to the festival?
• What hotels do you recommend I stay at?
• What are the nearest airports to travel to?

General Info

• Where is the festival located?
• Where is the lost & found?
• Is there a current map of the festival grounds at Grant Park?
• Can I leave and re-enter on the same day?
• What time does the festival start?
• Do you have lockers available to rent?

See all 15 articles

Passes

• Ticketmaster Verified Exchange FAQs
• How do I sign into my Front Gate Tickets account?
• How can I change my shipping address on my order?
• Will there be single day passes?
• Can I cancel my waitlist request if I change my mind?
• Once I’m on the waitlist, when will waitlist passes be offered?

See all 20 articles

Contact Us

• Be Part of the Festival
• How do I contact the festival?
• I'm an artist. How can I play the festival?