General

Lineup & Schedule

• What are the scheduled set times?
• Who is performing?

Allowed & Prohibited Items

• What items are allowed & prohibited?
• What is the bag policy?

Health, Safety & Security

• Sueños Festival Entry Policy
• Safety at Sueños

Accessibility

• How can I ask an accessibility or ADA question?
• What ADA and Accessibility accommodations are available?

Getting Here & Getting Home

• How do I get to the festival?
• Sueños Music Festival Community Information
• When is the festival?
• What hotels do you recommend I stay at?
• What are the nearest airports to travel to?

General Info

• Sueños is 100% Cashless, click here to link your card to your wristband.
• Is there a current map of the festival grounds at Grant Park?
• Where is the festival located?
• Where is the lost & found?
• Can I leave and re-enter on the same day?
• Do you have lockers available to rent?

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Premium Areas - GA+, VIP, EL SUEÑO

• GA+ Welcome Guide
• VIP Welcome Guide
• El Sueño Welcome Guide

Tickets

• How can I activate or link my card to my wristband?
• What is the age requirement to attend Sueños?
• Box Office Location & Hours
• Help - I never received my wristband
• I have lost, damaged or tightened my wristband. Can I get a replacement?
• How can I buy a Sold Out pass types?

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Contact Us

• Be Part of the Festival
• How do I contact the festival?
• I'm an artist. How can I play the festival?